Customer Service Advisor - Adelaide - Bexleyheath

Company: Avery - Adelaide Care Home
Location: DA7 4BE
Type: Apprenticeship
Salary: £8.94 per week
Sector: Health, Public Services and Care
Ref: VAC-00958
Application Deadline Date: 11/04/2023
Start Date: 30/04/2023
Positions Available: 1
Working Week: 24.5 hours per week - shift pattern - £8.94

Brief Description

Adelaide Care Home located in Bexleyheath are currently recruiting for an enthusiastic, yet empathetic team player to join us as Customer Service Advisor.

Qualifications Required

To join us as Customer Service Advisor, it is essential that you have experience of a sales or sales support role, ideally within hospitality.

Personal Qualities

Positive and welcoming
Caring
Enthusiastic
Empathetic

Skills Required

Be responsible for the Reception area and ensure it is presented to a high standard at all times.
Make arrangements for visits of potential residents and their families, completing relevant documentation, and escorting and selling the features and services of the home during the show round.
Ensure all sales and marketing material is presented to a high standard whether in person or via e-mail.
Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the Home Manager and company systems
Pass essential information to relevant staff or residents immediately.
Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required.
Input and retrieve information into the company enquiry management system as required.
Actively follow up and manage any sales enquiries through to admissions using the company enquiry management system.
Assist the Home Administrator as required and support certain duties in their absence.
Provide clerical support to the Manager and, when appropriate, other staff, to include diary management, photocopying, filing, and maintaining records.
Develop and maintain positive relationships with all residents, family, visitors and colleagues.

Vacancy Detail

Qube Learning are working in partnership with The Princes Trust on a new Health Care Sector project for 16-30 year olds, the age restriction is due to the Prince's Trust funding mandate however any candidate aged 18 or over (due to nature of the role) may apply, but only those who fall into the above age group will be considered for the Princes Trust as well. This project is designed to help people into any role within the sector.
This specific position has been recognised as a opportunity that fits in with the locations and roles we currently working with.

Apply for this fantastic opportunity, you will automatically be invited onto the programme. You will receive tailored support and guidance to help you in your application. After receiving your application we will contact you to book you in for a short induction, explain more about the programme & role and how we can help you!

The successful candidate will complete the Adult Care Worker Level 2 qualification lasting 15 months, Maths & English Functional skills included if needed.

As Customer Service Advisor, you will support the home by providing a positive and welcoming public image as the first point of contact, whether in person or by telephone, promoting the home to prospective new residents and their families, and undertaking various marketing and sales activities.
To join us as Customer Service Advisor, it is essential that you have experience of a sales or sales support role, ideally within hospitality.

Do you want to join a company that cares? When joining Avery you can expect:

* highly competitive rates of pay * instant access to your wages. No need to wait for payday! * exclusive employee discounts incl. retail and leisure savings * excellent career development incl. formal training * free parking * well-supported environment *

24.5 hours per week - shift pattern:
Saturday - 8am - 5pm
Sunday - 8am - 4pm
Monday 8am - 5pm

£8.94 per hour

Other Information

This post will require:
Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.
Proof of complete Covid-19 vaccination from the NHS.