Apprentice Receptionist - Edenbridge Manor Care Home- Edenbridge
Company: Avery - Edenbridge Manor Care Home
Location: Edenbridge, TN8 5FA
Salary: Between £209.92 and £332.80 per week
Sector: Business, Administration, Finance and Law
Application Deadline Date: 30/08/2022
Start Date: 28/09/2022
Positions Available: 1
Working Week: Shifts to be confirmed
To support the Home by providing a positive and welcoming public image at the first point of contact, whether in person or by telephone to promote and sell the Home to prospective new residents and their families.
Grade C in English and Maths GCSE
Display a commitment to self development
Establish good relationships with all visitors to the home
Exhibit a caring and friendly attitude towards the residents
Effective communication verbal and written.
Social media awareness essential
Have the ability to meet deadlines as required and prioritise workload
Effective interpersonal skills
Excellent career development including formal training
Qube Learning are working in partnership with The Princes Trust on a new Health Care Sector project for 16-30 year olds. This project is designed to help young people into any role within the sector.
This specific position has been recognised as a opportunity that fits in with the locations and roles we currently working with.
If you are aged 16-30 years old and apply for this fantastic opportunity, you will automatically be invited onto the programme. You will receive tailored support and guidance to help you in your application. After receiving your application we will contact you to book you in for a short induction, explain more about the programme & role and how we can help you!
The successful candidate will complete the Customer Service Level 2 Practioner qualification lasting 15 months, Maths & English Functional skills included if needed.
During your apprenticeship you will have a dedicated Skills Tutor, who will make regular appointments virtually or face to face, to support you throughout your qualification.
Your apprenticeship will be completed 100% at the workplace.
You will be paid National minimum wage for your age:
Under 25 rate - £6.56 - £8.91
Over 25 rate - £8.91 - £10.40
To support the Home by providing a positive and welcoming public image at the first point of contact, whether in person or by telephone, to promote and “sell” the Home to prospective new residents and their families, and undertake various marketing and sales activities.
Greet people politely and professionally whether in person or by telephone
Demonstrate care and empathy for the residents in the Home
Offer assistance to all visitors to the home in a courteous and helpful manner
Be responsible for the Reception area and ensure it is presented to a high standard at all times
Know the Home sales show route, and check daily to ensure all areas for sales show rounds are presented to a high standard
Make arrangements for visits of potential residents and their families, completing relevant documentation, escort and sell the features and services of the home during the show round
Ensure all sales and marketing material is presented to a high standard whether in person or via e-mail
Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the Home Manager and company systems
Pass essential information to relevant staff or residents immediately
Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required
Input and retrieve information into the company enquiry management system as required
Actively follow up and manage any sales enquiries through to admissions using the company enquiry management system
Assist the Home Administrator as required and support certain duties in their absence
Attend staff meetings and staff training sessions as necessary, and Group Sales meetings
Adhere to Home Policies and Procedures.
Actively market the Home to the private care sector and keep an up to date database of competitor prices
Work with the Recreation and Leisure team, to market the Home positively using social media
Provide clerical support to the Manager and when appropriate other staff, to include diary management, photocopying, filing, and maintaining records
This job description covers the main areas of responsibility and is not limited to the above. It may be subject to change periodically at the discretion of the Management and Directors, and other duties may be requested within reason.
You must have had your first COVID vaccination and your second one booked due to the governments legal requirements to work in Care