Customer Service Advisor - Hanford Court Care Home - Hanford

Company: Avery - Hanford Court Care Home
Location: Stoke-on-Trent, ST4 8EN
Type: Apprenticeship
Salary: £192.00
Sector: Business, Administration, Finance and Law
Ref: VAC-01422
Application Deadline Date: 17/01/2023
Start Date: 29/01/2023
Positions Available: 1
Working Week: 20 Hours

Brief Description

Hanford Court Care Home located in Hanford is currently recruiting for an enthusiastic, sales-orientated team player to join us as Customer Service Advisor.

Qualifications Required

A – C grade GCSE maths and English Language
Previous customer service/facing experience desirable but not essential

Personal Qualities

Enthusiastic & energetic
Adaptable to last minute changes
A willingness to learn and grow within our exciting team

Skills Required

Strong written and verbal communication skills
Organisational and time management skills
Excellent attention to detail
Familiarity with business software such as Microsoft Office
Excellent interpersonal skills.
The ability to work as part of a team

Training to be Provided

Customer Service qualification including Functional Skills in Maths and English if required

Future Prospects

Permanent position within the Customer Service team

Vacancy Detail

You will be responding to customer queries, mainly via email and chat, and assisting to resolve any issues.

Your duties will include the following:

-Dealing with Uk and International customer queries via phone, email (Zendesk), social media (Twitter), live chat
-Logging any discrepancies and findings on excel
-Customer service administration
-General ad-hoc administration duties.

Other Information

The bus routes and public transport or ideally be able to drive to work