Apprentice Store Retail Supervisor- Go Outdoors- Berwick
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Company: Go Outdoors (JD) - Berwick
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Location: Berwick, TD15 2QT
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Type: Apprenticeship
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Salary: Between £223.50 and £268.20 per week
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Sector: Retail and Commercial Enterprise
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Ref: VAC-01183
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Application Deadline Date: 15/11/2022
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Start Date: 30/11/2022
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Positions Available: 1
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Working Week: Shifts to be confirmed
Brief Description
We have an exciting opportunity for you to join our team as a Store Supervisor Apprentice!
Go Outdoors are working closely with Qube Learning to source and recruit the perfect Apprentice to fit in to an already successful and established team.
Qualifications Required
• GCSE in Maths and English Level C/4 and above preferable
Personal Qualities
• Relevant experience of retail or similar service focused role
• Ability to demonstrate you have worked in a team effectively.
• Experience of working in a high performing team.
• Knowledge of outdoor products is an advantage but not essential.
• Experience of effectively prioritising workload to achieve goals and objectives.
• A passion for customer service and a proven record of delivering excellence in this area.
• Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
• Ability to demonstrate that you have a hands-on approach.
• You can show you are capable of approaching customers confidently and provide recommendations.
Behaviour
• Be accountable, responsible, and committed to the role.
• A positive role model who champions GO’s values.
• Adaptable individual who can think outside the box.
• Show resiliency and have the tenacity to bounce back.
• Show a willingness to learn and go the extra mile.
Skills Required
• Clear, confident communicator with excellent verbal, listening and written communication skills.
• Attentive and keen eye for detail
• Excellent problem solver
• Ability to read customer cues.
• Retail Supervisor experience would be advantageous.
• Excellent Time Management skills
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Word and Excel
Training to be Provided
Retail team leader level 3 qualification including Functional Skills in Maths and English if required
Future Prospects
To become a permanent member of the Go Outdoors team and continue your development within the company.
Vacancy Detail
Role Overview:
Being part of the Store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor.
Customer Service:
• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme.
Sales:
• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximise store sales.
• Utilise in store devices, making sure that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines.
Other Information
Training & Development:
• Encourage personal progression throughout your store.
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.